“My Patient Journey” is an app developed at Odense University Hospital to facilitate digital communication between the hospital departments and patients. The app also helps patients find and keep track of information from the hospital and gives them a better overview and experience in communicating with the hospital.
Since the app was created in 2014, it has become a personal access point for patients involved in a number of specific treatment processes as well as for patients with chronic conditions. Today, more than 7000 patients use the app as a support tool in their communication with the hospital.
The app helps patients become more active in their treatment and pro-active in their communication, and many say they feel more involved and have more options for being an active part in the dialogue around their condition and treatment process.
My Patient Journey is available for a long number of patients with a broad range of diagnoses as it is up to each hospital department to decide whether they want the app and how they want to use it. The app can be accessed by all, however, not all functions will be available. E.g. messages to the department, will only be available, if you’re currently enrolled in a course of treatment at the hospital.
Each department can choose from a long list of specifically developed functionalities and decide for themselves which of them they want.
It is possible to see the patients appointments at the hospital. All future and former appointments will be listed in the overview.
The appointment can contain information such as, meeting place, meeting time, department, activity and a contact person.
Messages can be send automatic, with specific intervals. These messages are received in the message function in the patient app. This can assist personnel, who does not have to manually send messages at the right time.
Relevant contact information such as telefon hours, contact person, and address can be put here.
Patients can enroll in courses offered by the Region or the municipality. Information regarding the course can be found here, and sign up or cancellation of individual classes can also be done through the app.
It is possible for the staff to enroll patients in the courses as well, and through the web platform they can manage the course and the participants.
Patients can keep a diary, or write down notes, which can then be used in the next consultation. Entries in the diary/notes are private, and cannot be seen from the backend by the healthcare professionals.
Patients who suffer from Hereditary angioedema, can register the episodic attacks in the app. Besides registering triggers and other data it is possible to register severity and treatments in the app, and see a graph of the current attack. The function also contains information on previous attacks, which can also be shown on graphs. It is hence possible to track attacks and treatment of these.
When consent is required, this can also be done through the app. The patient will be presented with relevant information, which needs to be registered as “read” in the app, before it is possible to give consent. Consent can also be withdrawn through the app.
On the joint agenda, the department can add topics on what was discussed on a meeting. The patient can comment on these if they have anything to add. Furthermore they can comment on the agenda for the next scheduled meeting.
Personnel can upload relevant information in the form of articles, pictures, video and PDFs, which are relevant to patients. They can also send material directly to patients.
The knowledgebase is individualized by the departments, and is not called “knowledgebase”, but rather a relevant headline given by the department. This information was typically given as pamphlets before.
Patients can apply for a medical passport.
The department can fill out the medical passport, with information regarding the medicine and the disease. Contact information will also be provided, so the department can be contacted if needed.
Messages between hospital/municipality and patient can be sent and received. Patient can also attach videos and pictures.
An automated response can also be send, if the department is unavailable for a period of time.
A number of different values and measurements can be registered in the app, and shared with the department. These data can be used in consultations, or to see pattern over times.
It is currently possible to register the following;
- Blood plates
- Blood glucose
- Blood pressure
- C-reactive Protein
- Head measurement
- White blood cells
- Length of child
- Red blood cells
If the patient has an iPhone, it is possible to import data from Apple Health. This could be useful if the patient also uses a blood pressure device, which inputs data directly in Apple Health.
Relevant material can be sent directly to the patient, who will see it under “My Material”.
On the noticeboard, the department can leave messages for the patients. It is not possible for the patient to respond to the message.
When premature babies are discharged from the hospital, they may need extra nutrition, which changes as the baby grows.
With this function, the parents are able to register the weight of the baby, which notifies the staff of changes. They will calculate the new nutrition schema, which is returned to the parents who is notified through the message function, and information in the nutrition schema is updated.
Patients can upload pictures and create different albums. The department cannot access the content.
Besides the standard questionnaire, it is also possible to send individual questionnaires to the patients if needed.
The staff has a better overview of answered questionnaires, through the web platform, which can be opened via the EPJ. Those questionnaires which are automatically send out, e.g. in connection with surgeries, is assigned red, yellow and green color codes. These color codes indicate variations based on the first questionnaire the patient filled out. The color codes can be used in the further treatment and as a guide in the decision-making process, such as additional follow-up or contact by phone.
Furthermore, it is also possible to block randomised patient in connection with research projects, where patients are divided into intervention and control groups.
Request a phone call
Patients can request to have someone from the department call them on a given number. This allows the personnel to call when it is convenient, and the patient does not have to wait in queue.
Calls can be arranged between patients and personnel. The patient will be able to see the meeting time, and when this time has passed, they can call the department.
The hospital staff has access to the app platform through the electronic medical record which they use for all other patient related tasks, and through this integration they can answer messages from patients and view all information from the app. From the My Patient Journey application in the hospital system they can copy and store information such as messages, measurements etc. in the medical record, so it becomes part of the full patient record.
Read about My Patient Journey at Odense University Hospital – cimt.dk